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CWT expands messaging capabilities with Microsoft Teams

Press release   •   Aug 11, 2020 06:43 GMT

Minneapolis, 11 August 2020 – CWT, the business-to-business-for-employees (B2B4E) travel management platform today announced the expansion of its messaging, chat-style service with the integration of Microsoft Teams into its channel roster. Effective immediately, customers who have messaging enabled and use Microsoft Teams as their internal, organizational messaging tool will now be able to instantly chat with a CWT counselor by using the myCWT Microsoft Team’s app. So as and when such companies and their employees decide to resume to business travel, they can connect with CWT via this channel to amend, book, or simply manage their travel needs.

With 44 million active users globally1, the addition of Microsoft Teams to CWT’s digital customer service proposition further expands upon the various channels that customers can reach CWT, both simply and securely across any chosen device and platform.

“Messaging is a key element to our digital proposition, with engagement merely a click and message away, and Microsoft Teams further enhances that,” said Niklas Andreen, CWT. “Bringing the best consumer experience to our customers and their travelling employees, while giving them what they need to maximise productivity, is at the very heart of our anywhere, anyhow, anytime proposition.”

This introduction is part of CWT’s ongoing customer service digital strategy to deliver unparalleled 24/7 connectivity and omnichannel customer support. Over the last three years, CWT has broadened its customer service digital communication channels to include myCWT web, myCWT app, Facebook Messenger and Facebook Workplace and now Microsoft Teams. CWT plans to integrate its messaging service with additional third-party messaging tool in the future.

1 According to Microsoft Team’s three year anniversary statement 

CWT

CWT is a Business-to-Business-for-Employees (B2B4E) travel management platform. Companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience. Every single day, we look after enough travelers to fill more than 100,000 hotel rooms, while our meetings and events division handles more than 100 events every 24 hours.

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