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Finders, Keepers: Why unlocking value for clients is key to success

Finders, Keepers: Why unlocking value for clients is key to success

Blog posts   •   Feb 05, 2021 09:06 GMT

Client retention is the centerpiece for any sound business strategy, which is not to say that growth and new client acquisition are not important, but retention is fundamental for long-term business success, and it can be a secret weapon for maintaining stability and profitability during economic downturns.

​Return to travel? Help governments to better understand the options

​Return to travel? Help governments to better understand the options

Blog posts   •   Feb 03, 2021 13:53 GMT

I had the pleasure of asking UK Prime Minister Boris Johnson a pertinent question at a Downing Street press conference.

​Is this the year the world will finally return to normal?

​Is this the year the world will finally return to normal?

Blog posts   •   Jan 29, 2021 14:09 GMT

As a Finance and Strategy leader, an important part of my job is trying to “see around corners” for our company – to know what is coming and how to react to it, but I must admit that a year ago I would not have predicted where we are today. And, while I still can’t predict when the pandemic will end, there are some things I see about 2021 that I would like to share.

 These Four Walls : 5 ways to make quarantining at a hotel easier

These Four Walls : 5 ways to make quarantining at a hotel easier

Blog posts   •   Jan 28, 2021 11:31 GMT

The prospect of an extended stay at a hotel rarely has negative connotations. What is a hotel if not a magical place where you can tuck swimming pool-pruned fingers into room service fries, cloaked in a fluffy robe, on a bouncy-castle bed? As arduous as business travel can sometimes be, extending your hotel stay after the work element of your trip has ended is an indulgence.

​A Picture of Health: Why we need a unified approach to Covid-safe air travel

​A Picture of Health: Why we need a unified approach to Covid-safe air travel

Blog posts   •   Jan 22, 2021 10:59 GMT

Just as the race to invent a vaccine dominated headlines months ago, the topic du jour at the center of getting back to life’s great pleasures -including cross-border travel– is the health passport.

Here with an Ear: Simple steps to guide a colleague through hard times

Here with an Ear: Simple steps to guide a colleague through hard times

Blog posts   •   Jan 21, 2021 12:03 GMT

​It was ‘Blue Monday’ a few days ago, supposedly the hardest day of the year - at least for those in the northern hemisphere - when cold, dark nights and post-holiday blues converge. But for millions still in lockdown, the days of the week can feel like they’re blending into each other.

 Rooms for Improvement: 3 ways to approach hotel sourcing in 2021

Rooms for Improvement: 3 ways to approach hotel sourcing in 2021

Blog posts   •   Jan 15, 2021 08:57 GMT

​The crystal ball of 2021 is a little cloudier than many travel buyers would have hoped at the start of the year but with the vaccine rolling out and the hard slog mostly behind us, there’s reason to anticipate a major uptick from 2020 levels, when our industry was operating at about 20% of its usual volume.

Is the ECO approach nominated in BTN Europe’s 2021 Hotlist part of a movement to reshape travel?

Is the ECO approach nominated in BTN Europe’s 2021 Hotlist part of a movement to reshape travel?

Blog posts   •   Jan 14, 2021 10:28 GMT

​The ​BTN Hotlist is the annual rundown of the people, products, trends, and developments shaping the business travel industry. Close to 200 nominations were received this year to determine who's driving change, which companies or products are turning heads, and what travel trends are going to punctuate the year ahead.

​Continental Adrift: What does Brexit mean for UK & EU travelers?

​Continental Adrift: What does Brexit mean for UK & EU travelers?

Blog posts   •   Jan 08, 2021 10:28 GMT

After several years of dominating headlines, the Brexit transition period is over. What does the deal mean for EU and UK business travelers and how do we make heads or tails of the new restrictions?

 The Right Lens: When to choose live vs pre-recorded virtual events

The Right Lens: When to choose live vs pre-recorded virtual events

Blog posts   •   Jan 06, 2021 12:15 GMT

​There are many factors to take into consideration when deciding to host a live or pre-recorded event but the planning should start with what your overall goals and aims are for you and your attendees.

2020: The year in 5 of our most popular posts

2020: The year in 5 of our most popular posts

Blog posts   •   Dec 29, 2020 11:23 GMT

This time last year concepts like 'social distancing' and 'lockdown' were unknown to most of us. We had no idea that our daily existence - from meetings to weddings - would move almost entirely online or that 2020 would become a deeply challenging year for so many.

A Travel Tree, Grandma’s Recipe and a Neighbourhood Knees-up: Our people on their end-of-year traditions

A Travel Tree, Grandma’s Recipe and a Neighbourhood Knees-up: Our people on their end-of-year traditions

Blog posts   •   Dec 23, 2020 09:14 GMT

In these challenging times, out of step with ordinary life, many of us will take solace in the chance to reflect and celebrate with loved ones. But in the absence of the usual hallmarks - tales from holidays abroad, hugging older relatives or a party with the neighbors – how do we mark the end of the year? We asked some of our staff for their 2020 take on tradition.

Staycations and Hybrid Meetings

Staycations and Hybrid Meetings

Blog posts   •   Dec 18, 2020 10:03 GMT

​In what now feels like a distant time, when business travelers were jet-setting around the world to attend meetings and events, some would tack on a couple of extra days to explore and enjoy the destination – a phenomenon that (for better or worse) has been dubbed “bleisure travel."

​Seeing Stars: 6 ways to prepare your people for post-Brexit travel

​Seeing Stars: 6 ways to prepare your people for post-Brexit travel

Blog posts   •   Dec 17, 2020 11:07 GMT

31 Dec 2020 marks the end of the Brexit transition period. As we get closer to the end – the theme tune to the game show ‘Deal or No Deal’ is in the back of our minds - it’s natural to be concerned by the dizzying news emerging from negotiations in Brussels. On the plus side, 2020 has pushed us to new depths of resilience and ease at navigating uncertainty.

​Building Back Better: 5 steps to a responsible travel program

​Building Back Better: 5 steps to a responsible travel program

Blog posts   •   Dec 11, 2020 10:04 GMT

The pandemic has shaken our industry to the core, but this allows us to re-envision what we want business travel to look like in the future. As we emerge from this crisis, we have a unique opportunity to build a better future, taking a more balanced approach to travel management that embraces climate impact and wellbeing measures.

​Rules of Engagement: 8 Steps to creating captivating and interactive virtual events

​Rules of Engagement: 8 Steps to creating captivating and interactive virtual events

Blog posts   •   Dec 09, 2020 10:54 GMT

In September 2019, the CWT Meetings & Events (CWT M&E) team in Singapore held its inaugural MarketME event, providing a platform for buyers and suppliers in the industry to come together, exchange ideas and learn about the latest products, services, and trends in the market.

What a vaccine means for duty of care

What a vaccine means for duty of care

Blog posts   •   Dec 03, 2020 15:14 GMT

The COVID-19 pandemic has forced all organizations to take a closer look at their travel risk policies. Protecting the health and safety of travelers highlights the increasing importance of having a Duty of Care plan. With the introduction of vaccines, this will remain the case for a while to come.

​Open for Business: What matters in travel right now

​Open for Business: What matters in travel right now

Blog posts   •   Dec 02, 2020 08:56 GMT

COVID-19 has changed nearly every organization; it’s certainly changed the business travel world. Despite benefitting from video conferencing services (e.g. Zoom, WebEx, and Skype) we have realized that what matters most is the human touch. The smiles. The eye contact. The ability to read a room. Coffees with colleagues or lunch with prospective clients.

​Travel Toolbox – 3 ways to keep your people informed

​Travel Toolbox – 3 ways to keep your people informed

Blog posts   •   Nov 27, 2020 13:09 GMT

Recent vaccine news – though being a cause for great optimism- may be making some people complacent, some scientific advisors have stated. Where there’s complacency for some, there’s anxiety for others.

 Covid-19: 5 steps to prep for another wave

Covid-19: 5 steps to prep for another wave

Blog posts   •   Nov 26, 2020 10:07 GMT

In many countries globally, we are seeing second waves and there may be more to follow. We are beginning to see light at the end of the tunnel with the highly-promising emergence of vaccines with but there may be insufficient supply, at least initially, of a single vaccine.